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Compare Tidio live chat vs Freshdesk Messaging

Comparison Summary

For Tidio live chat vs Freshdesk Messaging comparison, Our AI algorithm looked at 3881 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Tidio live chat and Freshdesk Messaging to solve their respective business needs.

Pros and cons of Tidio live chat and Freshdesk Messaging

Tidio live chat is more suited to businesses that require Helpdesk Management with Website and Engagement Management with Website where as Freshdesk Messaging is focused towards Engagement Management with Chat and Helpdesk Management with Chat .

logo Tidio live chat

Focus area

Software Failure Risk

  • low

logo Freshdesk Messaging

Focus area

Freshdesk Messaging is better than Tidio live chat for

Software Failure Risk

  • low

About

Tidio Live Chat | Free Livechat Solution

Messaging platform that makes chat easy for today's digital customers

Age

2010

Financials

SERIES B

SERIES H

Business Need

Total Processes
(we found evidences for)

42

73

Total Goals
(we found evidences for)

9

16

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


engagement management

engaging and following up


generation of new leads


communication management

sending & publishing communications

tracking & monitoring communications


contact list management


training & onboarding


referral management


conversion management


workflow management




content management


knowledge management


customer feedback management

measuring customer satisfaction




social media management



rating and review management



campaign management


sales document management


products & pricelist management


lifetime value management


lead qualification




Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Build brand awareness

  • Enter new markets internationally or locally

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve brand engagement

  • Improve ROI

  • Improve efficiency

  • Enter new markets internationally or locally

  • Build brand awareness

  • Grow market share

  • Launch new products

  • Shorten ramp up time

  • Reduce bounce

  • Improve visibility

  • Improve digital and social presence

  • Increase customer life time value

  • See 13 more

Top Channels

Channels Used

  • chat

  • website

  • social media

  • e-mail

  • Whatsapp

  • mobile

  • phone calls

  • user generated content

  • blogs

  • mobile app

  • Facebook

  • offline

  • omnichannel

  • video

  • point of sale

  • promotions

  • games

  • display advertisement

  • Slack

  • See 16 more
  • chat

  • website

  • social media

  • e-mail

  • Whatsapp

  • mobile

  • phone calls

  • user generated content

  • blogs

  • mobile app

  • Facebook

  • offline

  • omnichannel

  • video

  • point of sale

  • promotions

  • games

  • display advertisement

  • Slack

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting