Compare Tawk.to vs Freshdesk Messaging

Failure Risk Guidance Security Report ?

Failure Risk for Tawk.to low Failure Risk for Freshdesk Messaging low

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Comparison Summary

For Tawk.to vs Freshdesk Messaging comparison, Our AI algorithm looked at 4366 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Tawk.to and Freshdesk Messaging to solve their respective business needs.

Pros and cons of Tawk.to and Freshdesk Messaging

Tawk.to is more suited to businesses that require Engagement Management with Chat and Contact List Management with Website where as Freshdesk Messaging is focused towards Engagement Management with Chat and Helpdesk Management with Chat .

Tawk.to

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Freshdesk Messaging

Focus area

Freshdesk Messaging is better than Tawk.to for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

About

Monitor and chat with the visitors on your website, mobile app or from..

Messaging platform that makes chat easy for today's digital customers

Age

2010

Financials

SEED

SERIES H

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (62)

Read Reviews (213)

engaging and following up

Read Reviews (37)

Read Reviews (121)

communication management

Read Reviews (25)

Read Reviews (58)

sending & publishing communications

Read Reviews (13)

Read Reviews (45)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (8)

contact list management

Read Reviews (25)

Read Reviews (29)

creating contact list

tracking contacts

generation of new leads

white labeling

customer feedback management

Read Reviews (7)

Read Reviews (55)

measuring customer satisfaction

Read Reviews (5)

Read Reviews (46)

conversion management

Read Reviews (6)

Read Reviews (18)

training & onboarding

Read Reviews (6)

Read Reviews (40)

knowledge management

Read Reviews (5)

Read Reviews (7)

helpdesk management

advertisement

collaboration

lifetime value management

Read Reviews (2)

content management

lead engagement

campaign management

Read Reviews (1)

Read Reviews (4)

rating and review management

Read Reviews (1)

Read Reviews (3)

lead qualification

lead management

sales document management

Read Reviews (1)

Read Reviews (4)

workflow management

capturing leads

order management

products & pricelist management

funnel analysis

coaching

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Acquire customers
Increase sales & revenue
Improve internal communications
Enter new markets internationally or locally
Grow market share
Improve digital and social presence
Improve efficiency
Improve visibility
See 6 more

Enhance customer relationships
Acquire customers
Increase sales & revenue
Improve internal communications
Improve brand engagement
Improve ROI
Improve efficiency
Enter new markets internationally or locally
Build brand awareness
Grow market share
Launch new products
Shorten ramp up time
Reduce bounce
Improve visibility
Improve digital and social presence
Increase customer life time value
See 13 more

Top Channels

Channels Used

chat
website
social media
e-mail
Whatsapp
mobile
phone calls
user generated content
blogs
mobile app
Facebook
offline
omnichannel
video
point of sale
promotions
games
display advertisement
Slack
See 16 more

chat
website
social media
e-mail
Whatsapp
mobile
phone calls
user generated content
blogs
mobile app
Facebook
offline
omnichannel
video
point of sale
promotions
games
display advertisement
Slack
See 16 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

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Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Compare Tawk.to vs Freshdesk Messaging

Failure Risk Guidance Security Report ?

Comparison Summary

For Tawk.to vs Freshdesk Messaging comparison, Our AI algorithm looked at 4366 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Tawk.to and Freshdesk Messaging to solve their respective business needs.

Pros and cons of Tawk.to and Freshdesk Messaging

Tawk.to is more suited to businesses that require Engagement Management with Chat and Contact List Management with Website where as Freshdesk Messaging is focused towards Engagement Management with Chat and Helpdesk Management with Chat .

Tawk.to

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Freshdesk Messaging

Focus area

Freshdesk Messaging is better than Tawk.to for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Tawk.to

Get a personalised risk report for Freshdesk Messaging

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.