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Compare SurveyMonkey vs Alchemer Enterprise Feedback Management Platform

Comparison Summary

This comparison report of SurveyMonkey vs. Alchemer Enterprise Feedback Management Platform is based on a specific set of business needs and context. The comparison uses 64781 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SurveyMonkey and Alchemer Enterprise Feedback Management Platform

SurveyMonkey, Alchemer Enterprise Feedback Management Platform, Google Forms, Qualtrics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SurveyMonkey was founded in 1999. It covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Communication Management with E-Mail, etc.

Alchemer Enterprise Feedback Management Platform was established in 2006. Alchemer Enterprise Feedback Management Platform focuses on Collecting Feedback, Engaging Conversational Surveys, Market Research, Helpdesk Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SurveyMonkey

Focus area

SurveyMonkey is better than Alchemer Enterprise Feedback Management Platform for

Software Failure Risk

  • medium

logo Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than SurveyMonkey for

Software Failure Risk

  • low

About

Online Survey Software to create and send surveys

Online Survey Software that helps you transform to a truly customer-centric organization

Age

1999

2006

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

123

71

Total Goals
(we found evidences for)

20

16

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics

scheduling post to social media

engaging on social media

managing social media account


content publishing




training & onboarding



sales review & feedback


competitive intelligence



contact list management


rating and review management


generation of new leads


sales document management

proposal & quote management

contract management


sales call management

meeting management




knowledge management

creating knowledge base


workflow management


campaign management



loyalty management

identify target customers

customise loyalty program






lead qualification: demographic

lead qualification: technographic


conference call management


trade show marketing





courses & assessment

create learning path

track learning progress


segmentation and targeting


lifetime value management





products & pricelist management





business development


personalized marketing


motivation management


advocacy management


promotion management




community building


referral management




account management





social media marketing


community marketing


opportunity management


relationship management



performance management


relationship marketing


sales incentive management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Scale best practices

  • Grow market share

  • Improve ROI

  • Improve efficiency

  • Build brand awareness

  • Improve brand engagement

  • Improve digital and social presence

  • Manage risk

  • Improve stakeholder relations

  • Improve consistency

  • Improve visibility

  • Improve navigation

  • Increase customer life time value

  • See 17 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Establish thought leadership

  • Build brand awareness

  • Scale best practices

  • Grow market share

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Manage risk

  • See 13 more

Top Channels

Channels Used

  • e-mail

  • website

  • social media

  • offline

  • text SMS

  • phone calls

  • promotions

  • video

  • chat

  • user generated content

  • blogs

  • games

  • mobile

  • Slack

  • events

  • trade shows

  • causes and charity

  • point of sale

  • on premises

  • LinkedIn

  • Facebook

  • See 18 more
  • e-mail

  • website

  • social media

  • offline

  • text SMS

  • phone calls

  • promotions

  • video

  • chat

  • user generated content

  • blogs

  • games

  • mobile

  • Slack

  • events

  • trade shows

  • causes and charity

  • point of sale

  • on premises

  • LinkedIn

  • Facebook

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting