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Compare SmartSurvey vs Sogolytics

Comparison Summary

This comparison report of SmartSurvey vs. Sogolytics is based on a specific set of business needs and context. The comparison uses 9139 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmartSurvey and Sogolytics

SmartSurvey, Sogolytics, Alchemer Enterprise Feedback Management Platform, Qualtrics CoreXM, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.

Sogolytics was established in 2013. Sogolytics focuses on Customer Feedback Management, Engagement Management, Helpdesk Management with Phone Calls, Social Media Management with Social Media, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SmartSurvey

Focus area

SmartSurvey is better than Sogolytics for

Software Failure Risk

  • low

logo Sogolytics

Focus area

Sogolytics is better than SmartSurvey for

Software Failure Risk

  • low

About

Feedback Management Tool to create online surveys and forms

Actionable survey data with advanced data management and enterprise online survey software

Age

2013

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

62

67

Total Goals
(we found evidences for)

14

13

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


social media management

social media analytics

engaging on social media

scheduling post to social media

managing social media account


communication management

sending & publishing communications

tracking & monitoring communications




contact list management


helpdesk management




content management


workflow management


competitive intelligence


knowledge management


loyalty management

customise loyalty program

identify target customers


sales document management

proposal & quote management


training & onboarding


rating and review management


generation of new leads


motivation management





lead qualification

lead qualification: demographic



sales review & feedback



business development


campaign management



community building


products & pricelist management



opportunity management




reputation management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Build brand awareness

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 11 more
  • Enhance customer relationships

  • Acquire customers

  • Improve brand engagement

  • Launch new products

  • Build brand awareness

  • Scale best practices

  • Improve ROI

  • Shorten ramp up time

  • Improve efficiency

  • Increase sales & revenue

  • Establish thought leadership

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 10 more

Top Channels

Channels Used

  • social media

  • e-mail

  • website

  • offline

  • promotions

  • phone calls

  • video

  • games

  • user generated content

  • blogs

  • omnichannel

  • chat

  • mobile

  • text SMS

  • Facebook

  • causes and charity

  • newsletter

  • mobile app

  • coupons

  • trade shows

  • events

  • See 18 more
  • social media

  • e-mail

  • website

  • offline

  • promotions

  • phone calls

  • video

  • games

  • user generated content

  • blogs

  • omnichannel

  • chat

  • mobile

  • text SMS

  • Facebook

  • causes and charity

  • newsletter

  • mobile app

  • coupons

  • trade shows

  • events

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting