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Compare Pure Chat vs Freshdesk Messaging

Comparison Summary

For Pure Chat vs Freshdesk Messaging comparison, Our AI algorithm looked at 4728 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Pure Chat and Freshdesk Messaging to solve their respective business needs.

Pros and cons of Pure Chat and Freshdesk Messaging

Pure Chat is more suited to businesses that require Engagement Management with Chat and Helpdesk Management with Chat where as Freshdesk Messaging is focused towards Engagement Management with Chat and Helpdesk Management with Chat .

logo Pure Chat

Focus area

Software Failure Risk

  • low

logo Freshdesk Messaging

Focus area

Freshdesk Messaging is better than Pure Chat for

Software Failure Risk

  • low

About

Pure Chat: 100% Free Live Chat Software for Businesses

Messaging platform that makes chat easy for today's digital customers

Age

2012

2010

Financials

SEED

SERIES H

Business Need

Total Processes
(we found evidences for)

41

73

Total Goals
(we found evidences for)

7

16

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


contact list management

creating contact list


generation of new leads


lifetime value management


customer feedback management

measuring customer satisfaction



sales document management


conversion management



social media management

social media analytics


rating and review management



subscription management




campaign management



lead qualification

lead qualification: technographic



content management


training & onboarding


workflow management



knowledge management


products & pricelist management




Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve ROI

  • See 4 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve brand engagement

  • Improve ROI

  • Improve efficiency

  • Enter new markets internationally or locally

  • Build brand awareness

  • Grow market share

  • Launch new products

  • Shorten ramp up time

  • Reduce bounce

  • Improve visibility

  • Improve digital and social presence

  • Increase customer life time value

  • See 13 more

Top Channels

Channels Used

  • chat

  • website

  • social media

  • e-mail

  • Whatsapp

  • mobile

  • phone calls

  • user generated content

  • blogs

  • mobile app

  • Facebook

  • offline

  • omnichannel

  • video

  • point of sale

  • promotions

  • games

  • display advertisement

  • Slack

  • See 16 more
  • chat

  • website

  • social media

  • e-mail

  • Whatsapp

  • mobile

  • phone calls

  • user generated content

  • blogs

  • mobile app

  • Facebook

  • offline

  • omnichannel

  • video

  • point of sale

  • promotions

  • games

  • display advertisement

  • Slack

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting