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Compare livepro vs Novo Knowledge Base Software

Comparison Summary

For livepro vs Novo Knowledge Base Software comparison, Our AI algorithm looked at 1068 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using livepro and Novo Knowledge Base Software to solve their respective business needs.

Pros and cons of livepro and Novo Knowledge Base Software

livepro is more suited to businesses that require Knowledge Management and Engagement Management where as Novo Knowledge Base Software is focused towards Knowledge Management and Helpdesk Management .

logo livepro

Focus area

livepro is better than Novo Knowledge Base Software for

Software Failure Risk

  • medium

logo Novo Knowledge Base Software

Focus area

Software Failure Risk

  • medium

About

livepro: Customer Experience Knowledge Management

Knowledge Base Software | Novo Solutions Web Software

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

41

16

Total Goals
(we found evidences for)

10

1

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


training & onboarding


helpdesk management


contact list management


content management

searching for content


social media management

social media analytics


communication management

sending & publishing communications



lifetime value management


sales call management


workflow management


customer case management


campaign management

campaign analytics


rating and review management




advocacy management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve internal communications

  • Improve consistency

  • Improve navigation

  • Improve efficiency

  • Establish thought leadership

  • See 7 more
  • Shorten ramp up time

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • mobile

  • video

  • website

  • user generated content

  • blogs

  • point of sale

  • See 6 more
  • phone calls

  • offline

  • on premises

  • mobile

  • video

  • website

  • user generated content

  • blogs

  • point of sale

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting