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Compare Infor CRM vs Capsule CRM

Failure Risk Guidance Security Report ?

Failure Risk for Infor CRM medium Failure Risk for Capsule CRM low
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Comparison Summary

For Infor CRM vs Capsule CRM comparison, Our AI algorithm looked at 1581 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Infor CRM and Capsule CRM to solve their respective business needs.

Pros and cons of Infor CRM and Capsule CRM

Infor CRM is more suited to businesses that require Contact List Management and Campaign Management with E-Mail where as Capsule CRM is focused towards Contact List Management and Engagement Management with E-Mail .

logo Infor CRM

Focus area

Software Failure Risk

  • medium

logo Capsule CRM

Focus area

Software Failure Risk

  • low

About

Infor CRM | Provides a view of every customer touch point across an organization’s sales

Capsule CRM | Build stronger customer relationships, make more sales and save time.

Age

2002

Financials

M&A

Business Need

Total Processes
(we found evidences for)

53

53

Total Goals
(we found evidences for)

10

7

Top Processes

Evidences indicate better relative satisfaction

contact list management

Read Reviews (20)

Read Reviews (53)

contacts history

Read Reviews (13)

Read Reviews (8)

tracking contacts

Read Reviews (2)

Read Reviews (5)

engagement management

Read Reviews (14)

Read Reviews (20)

engaging and following up

Read Reviews (3)

Read Reviews (14)

campaign management

Read Reviews (14)

Read Reviews (1)

helpdesk management

Read Reviews (11)

Read Reviews (5)

social media management

Read Reviews (11)

Read Reviews (5)

social media analytics

Read Reviews (11)

Read Reviews (3)

lead management

Read Reviews (10)

Read Reviews (9)

sales document management

Read Reviews (8)

Read Reviews (13)

proposal & quote management

Read Reviews (6)

Read Reviews (10)

contract management

Read Reviews (2)

Read Reviews (2)

workflow management

Read Reviews (7)

Read Reviews (16)

relationship management

Read Reviews (5)

Read Reviews (2)

communication management

Read Reviews (3)

Read Reviews (10)

sending & publishing communications

Read Reviews (2)

Read Reviews (3)

conversion management

Read Reviews (2)

Read Reviews (2)

products & pricelist management

Read Reviews (2)

Read Reviews (1)

competitive intelligence

Read Reviews (2)

Read Reviews (1)

calendar management

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (1)

opportunity management

Read Reviews (2)

Read Reviews (5)

pipeline management

Read Reviews (1)

Read Reviews (8)

generation of new leads

Read Reviews (1)

Read Reviews (3)

account management

Read Reviews (1)

Read Reviews (3)

customer case management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Grow market share

  • Improve internal communications

  • Enter new markets internationally or locally

  • Manage risk

  • Scale best practices

  • Improve efficiency

  • See 7 more

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • See 4 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • website

  • mobile

  • offline

  • point of sale

  • mobile app

  • chat

  • See 6 more

  • e-mail

  • phone calls

  • social media

  • website

  • mobile

  • offline

  • point of sale

  • mobile app

  • chat

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting