cuspera logo CUSPERA

Compare Helpcrunch vs Chatra

Comparison Summary

For Helpcrunch vs Chatra comparison, Our AI algorithm looked at 3123 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Helpcrunch and Chatra to solve their respective business needs.

Pros and cons of Helpcrunch and Chatra

Helpcrunch is more suited to businesses that require Helpdesk Management with E-Mail and Engagement Management with Chat where as Chatra is focused towards Engagement Management with Website and Communication Management with E-Mail .

logo Helpcrunch

Focus area

Helpcrunch is better than Chatra for

Software Failure Risk

  • medium

logo Chatra

Focus area

Software Failure Risk

  • low

About

HelpCrunch - Intelligent Customer Communication Platform ...

Chatra | Chatra live chat software

Age

2014

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

46

24

Total Goals
(we found evidences for)

9

7

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


knowledge management


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding


customer feedback management

measuring customer satisfaction


conversion management


generation of new leads


rating and review management




campaign management

campaign analytics


loyalty management




contact list management


sales document management

contract management



promotion management


workflow management


segmentation and targeting


content management



account management



advocacy management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Increase customer life time value

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Launch new products

  • Improve digital and social presence

  • Improve internal communications

  • See 4 more

Top Channels

Channels Used

  • chat

  • website

  • e-mail

  • mobile

  • mobile app

  • phone calls

  • social media

  • offline

  • support groups

  • Slack

  • omnichannel

  • See 8 more
  • chat

  • website

  • e-mail

  • mobile

  • mobile app

  • phone calls

  • social media

  • offline

  • support groups

  • Slack

  • omnichannel

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting