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Compare Genesys PureConnect vs NICE CXone

Comparison Summary

This comparison report of Genesys PureConnect vs. NICE CXone is based on a specific set of business needs and context. The comparison uses 6718 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Genesys PureConnect and NICE CXone

Genesys PureConnect, NICE CXone, Bright Pattern, QueueMetrics, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Genesys PureConnect covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Phone Calls, Conference Call Management with Offline, etc.

NICE CXone focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.

"We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousa...nds of dollars annually. " - Paul Staehlin

"With CXone Workforce Management,we’ve become more efficient with scheduling and labor utilization which has reduced our overall cost per call. " - Brad Matzinger

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Genesys PureConnect

Focus area

Genesys PureConnect is better than NICE CXone for

Software Failure Risk

  • low

logo NICE CXone

Focus area

NICE CXone is better than Genesys PureConnect for

Software Failure Risk

  • low

About

Genesys | all-in-one omnichannel contact center and communications solution

Complete CXi Platform for every journey

Age

1990

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

59

73

Total Goals
(we found evidences for)

11

17

Top Processes

Evidences indicate better relative satisfaction


sales call management



engagement management

engaging and following up


conference call management


contact list management


customer feedback management

measuring customer satisfaction

measuring net promoter score


training & onboarding


workflow management



campaign management

campaign monitoring


communication management

tracking & monitoring communications

sending & publishing communications


social media management

social media analytics


sales document management

contract management

proposal & quote management



revenue cycle management



motivation management


outbound marketing


lead qualification


billing and invoice management


performance management


content management



competitive intelligence


customer case management


touchpoint management


knowledge management


lifetime value management


conversion management


loyalty management



international marketing



generation of new leads



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Improve stakeholder relations

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 8 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve stakeholder relations

  • Launch new products

  • Improve efficiency

  • Build brand awareness

  • Enter new markets internationally or locally

  • Grow market share

  • Improve consistency

  • Improve visibility

  • Increase customer life time value

  • Improve digital and social presence

  • Improve internal communications

  • Establish thought leadership

  • See 14 more

Top Channels

Channels Used

  • phone calls

  • user generated content

  • blogs

  • offline

  • chat

  • e-mail

  • on premises

  • omnichannel

  • website

  • text SMS

  • social media

  • trade shows

  • promotions

  • events

  • games

  • Skype

  • mobile

  • support groups

  • video

  • channel partners

  • mobile app

  • See 18 more
  • phone calls

  • user generated content

  • blogs

  • offline

  • chat

  • e-mail

  • on premises

  • omnichannel

  • website

  • text SMS

  • social media

  • trade shows

  • promotions

  • events

  • games

  • Skype

  • mobile

  • support groups

  • video

  • channel partners

  • mobile app

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting