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Compare Gainsight CS vs SuccessCOACHING

Failure Risk Guidance Security Report ?

Failure Risk for Gainsight CS medium Failure Risk for SuccessCOACHING medium
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Comparison Summary

For Gainsight CS vs SuccessCOACHING comparison, Our AI algorithm looked at 1055 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Gainsight CS and SuccessCOACHING to solve their respective business needs.

Pros and cons of Gainsight CS and SuccessCOACHING

Gainsight CS is more suited to businesses that require Engagement Management with Mobile and Customer Feedback Management where as SuccessCOACHING is focused towards Engagement Management and Training & Onboarding .

logo Gainsight CS

Focus area

Software Failure Risk

  • medium

logo SuccessCOACHING

Focus area

SuccessCOACHING is better than Gainsight CS for

Software Failure Risk

  • medium

About

Customer Success Software to Retain and Grow Customers at Scale

Customer Success training for CSMs to reduce churn, and drive more renewals

Age

2011

Financials

SERIES E

NA

Business Need

Total Processes
(we found evidences for)

48

40

Total Goals
(we found evidences for)

10

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (29)

Read Reviews (28)

engaging and following up

Read Reviews (23)

Read Reviews (17)

customer feedback management

Read Reviews (17)

Read Reviews (4)

measuring net promoter score

Read Reviews (4)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (1)

forecasting

Read Reviews (8)

Read Reviews (0)

workflow management

Read Reviews (8)

Read Reviews (1)

playbook creation

Read Reviews (7)

Read Reviews (6)

relationship management

Read Reviews (5)

Read Reviews (3)

training & onboarding

Read Reviews (3)

Read Reviews (27)

advocacy management

Read Reviews (2)

Read Reviews (2)

lifetime value management

Read Reviews (2)

Read Reviews (3)

generation of new leads

Read Reviews (2)

Read Reviews (1)

sales call management

Read Reviews (2)

Read Reviews (1)

sales document management

Read Reviews (2)

Read Reviews (0)

category management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (3)

communication management

Read Reviews (1)

Read Reviews (3)

sending & publishing communications

Read Reviews (1)

Read Reviews (2)

campaign management

Read Reviews (1)

Read Reviews (5)

knowledge management

Read Reviews (1)

Read Reviews (3)

account management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Increase sales & revenue

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • Improve ROI

  • See 7 more

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Establish thought leadership

  • Manage risk

  • Increase customer life time value

  • Launch new products

  • Grow market share

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • promotions

  • video

  • offline

  • events

  • trade shows

  • user generated content

  • blogs

  • chat

  • Slack

  • website

  • point of sale

  • See 10 more

  • phone calls

  • e-mail

  • promotions

  • video

  • offline

  • events

  • trade shows

  • user generated content

  • blogs

  • chat

  • Slack

  • website

  • point of sale

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting