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Compare CustomerSure vs Medallia Agent Connect

Comparison Summary

For CustomerSure vs Medallia Agent Connect comparison, Our AI algorithm looked at 1888 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CustomerSure and Medallia Agent Connect to solve their respective business needs.

Pros and cons of CustomerSure and Medallia Agent Connect

CustomerSure is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys with E-Mail where as Medallia Agent Connect is focused towards Collecting Feedback and Engaging Conversational Surveys .

Both CustomerSure and Medallia Agent Connect are Customer Feedback Management software, peers recommend CustomerSure for measuring net promoter score where as Medallia Agent Connect is more known for performance management and engaging and following up .

logo CustomerSure

Focus area

CustomerSure is better than Medallia Agent Connect for

Software Failure Risk

  • medium

logo Medallia Agent Connect

Focus area

Medallia Agent Connect is better than CustomerSure for

Software Failure Risk

  • low

About

Customer Feedback Software to gather insights to drive real change

Empower your customer service teams from anywhere

Age

2010

2001

Financials

PRIVATE

SERIES F

Business Need

Total Processes
(we found evidences for)

26

35

Total Goals
(we found evidences for)

7

13

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up



contact list management


helpdesk management


training & onboarding


sales review & feedback



knowledge management


rating and review management


workflow management



loyalty management


performance management



sales call management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve stakeholder relations

  • Build brand awareness

  • See 4 more
  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • promotions

  • chat

  • e-mail

  • games

  • website

  • offline

  • user generated content

  • blogs

  • on premises

  • video

  • point of sale

  • coupons

  • Slack

  • See 11 more
  • phone calls

  • promotions

  • chat

  • e-mail

  • games

  • website

  • offline

  • user generated content

  • blogs

  • on premises

  • video

  • point of sale

  • coupons

  • Slack

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting