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Compare Balto vs VoiceOps

Failure Risk Guidance Security Report ?

Failure Risk for Balto medium Failure Risk for VoiceOps medium
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Comparison Summary

For Balto vs VoiceOps comparison, Our AI algorithm looked at 798 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Balto and VoiceOps to solve their respective business needs.

Pros and cons of Balto and VoiceOps

Balto is more suited to businesses that require Sales Coaching with Phone Calls and Sales Call Management with Phone Calls where as VoiceOps is focused towards Sales Coaching with Phone Calls and Contact Center Performance Management with Phone Calls .

logo Balto

Focus area

Software Failure Risk

  • medium

logo VoiceOps

Focus area

VoiceOps is better than Balto for

Software Failure Risk

  • medium

About

Real-Time Guidance for contact centers to increase conversions, deliver a world-class customer experience.

AI coaching and training platform for call centers

Financials

SERIES B

SERIES A

Business Need

Total Processes
(we found evidences for)

28

28

Total Goals
(we found evidences for)

7

8

Top Processes

Evidences indicate better relative satisfaction

coaching

Read Reviews (40)

Read Reviews (113)

sales call management

Read Reviews (23)

Read Reviews (40)

call analytics

Read Reviews (3)

Read Reviews (2)

objection handling

Read Reviews (3)

Read Reviews (0)

call scoring

Read Reviews (2)

Read Reviews (2)

call transcription

Read Reviews (2)

Read Reviews (15)

helpdesk management

Read Reviews (21)

Read Reviews (46)

training & onboarding

Read Reviews (11)

Read Reviews (2)

customer feedback management

Read Reviews (10)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (7)

Read Reviews (0)

playbook creation

Read Reviews (8)

Read Reviews (0)

contact list management

Read Reviews (8)

Read Reviews (1)

sales review & feedback

Read Reviews (6)

Read Reviews (7)

engagement management

Read Reviews (4)

Read Reviews (0)

engaging and following up

Read Reviews (3)

Read Reviews (0)

communication management

Read Reviews (3)

Read Reviews (10)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (9)

sales document management

Read Reviews (2)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (2)

Read Reviews (1)

lead qualification

Read Reviews (2)

Read Reviews (1)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Shorten ramp up time

  • Improve internal communications

  • Grow market share

  • See 4 more

  • Increase sales & revenue

  • Improve ROI

  • Improve efficiency

  • Acquire customers

  • Scale best practices

  • Shorten ramp up time

  • Improve consistency

  • Enhance customer relationships

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • user generated content

  • blogs

  • offline

  • on premises

  • See 2 more

  • phone calls

  • user generated content

  • blogs

  • offline

  • on premises

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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medium

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Migration Risk

medium

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No Data

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting